A2 Housing Group
Spelthorne House
Thames Street
Staines
TW18 4TA
Tenants
A simple guide to your tenancy
Find your estate manager
Day-to-day repairs
Planned repairs
Grounds maintenance and estate services
Rent and service charge
Exchanges
Transfers
You and your neighbours
Ending your tenancy
Buying your home
Tenants handbook
Opportunities for all
Who does the policy apply to?
Being treated unfairly?
Our promises to you
Customer charter
Who does the policy apply to?
It applies to:
everyone who applies to us for housing or support;
every current resident and service user;
every person who applies for a job or contract; and
every Board and staff member.
We are against discrimination for the following reasons
Race
Ethnic or national background
Nationality
Sex
Sexuality
Physical or learning disability
Age
Religion
Gender reassignment (if someone has had a sex change)
Colour
People with HIV and AIDS
Class
Appearance
Responsibility for dependents including children
Criminal activities that do not affect your responsibilities as a resident
Marital status
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Last reviewed: 27 Apr 2007