A2 Housing Group
Spelthorne House
Thames Street
Staines
TW18 4TA
Sheltered and supported residents
A simple guide to your tenancy
Find your scheme manager
Role of scheme management staff
Care and Support services
Shared facilities
Safety and security
Day to day repairs
Planned repairs
Grounds maintenance and estate services
Rent and service charge
Protecting vulnerable adults
You and your neighbours
Exchanges
Transfers
Ending your tenancy
Handbook
Opportunities for all
Who does the policy apply to?
Being treated unfairly?
Our promises to you
Customer charter
Who does the policy apply to?
It applies to:
everyone who applies to us for housing or support;
every current resident and service user;
every person who applies for a job or contract; and
every Board and staff member.
We are against discrimination for the following reasons
Race
Ethnic or national background
Nationality
Sex
Sexuality
Physical or learning disability
Age
Religion
Gender reassignment (if someone has had a sex change)
Colour
People with HIV and AIDS
Class
Appearance
Responsibility for dependents including children
Criminal activities that do not affect your responsibilities as a resident
Marital status
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Last reviewed: 27 Apr 2007