A2 Housing Group
Spelthorne House
Thames Street
Staines
TW18 4TA
Tenants
A simple guide to your tenancy
Find your estate manager
Day-to-day repairs
Planned repairs
Grounds maintenance and estate services
Report an A2 estates request
Who will respond to my request
Programme of estate inspections
Our promises to you
Customer Service Charters
Rent and service charge
Exchanges
Transfers
You and your neighbours
Ending your tenancy
Buying your home
Tenants handbook
Opportunities for all
Customer charter
Downloadable documents
Charter - City Cleaning
(
PDF
359
kB
)
Charter - IIS
(
PDF
91
kB
)
Charter - Lotus Landscapes
(
PDF
99
kB
)
Charter - Pinnacle (General)
(
PDF
122
kB
)
Customer Service Charters
The following charters are available for:
City Cleaning
ISS
Lotus Landscapes
Pinnacle
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Last reviewed: 28 Apr 2008
