We will:

• treat all people fairly, professionally and with respect;
• make sure that our customers who may have disabilities do not face any barriers in our offices;
• monitor how much you use our services - this means we may occasionally ask you for personal information such as your ethnic background to help us make sure we are changing our services to meet your needs;
• use 'Language Line' or an interpreter if English is not your first language;
• give you translations and documents in large print, in Braille or on audio tape if you ask us;
• promote examples of opportunities for all through our newsletter, website and reception to prevent discrimination of any kind;
• try to make sure that our staff and Board Members represent the communities we work in;
• have a hearing loop facility in place to assist the hard of hearing;
• make sure our services meet everyone's needs;
• listen to you and involve you in how we develop services so that we treat everyone equally;
• give our staff training on diversity issues including discrimination;
• work with organisations which represent minority groups, such as the Commission for Racial Equality;
• only work with contractors and other agencies that share our commitment to being fair to all; and
• regularly monitor our services to make sure they meet our equality and diversity action plan.