A2 Housing Group
Spelthorne House
Thames Street
Staines
TW18 4TA
Tenants
A simple guide to your tenancy
Find your estate manager
Day-to-day repairs
Will my repair be fixed by A2?
Report an A2 repair
When will my repair be fixed?
Which contractor will fix my repair?
Maintenance of new homes
Code of conduct for our contractors
Aids and adaptations
Our promise to you
Alterations and improvements to your home
Tips on looking after your home
Our promises to you
Useful contacts
Planned repairs
Grounds maintenance and estate services
Rent and service charge
Exchanges
Transfers
You and your neighbours
Ending your tenancy
Buying your home
Tenants handbook
Opportunities for all
Customer charter
Our promise to you
If you ask us about an adaptation we will respond within five working days
We will tell you whether we will fund your adaptation or if you need to apply for a disabled facilities grant
We will offer advice on the assistance available to help with your grant application, for example the details of your local Home Improvement Agency
We will get in touch with you after the work has been carried out to make sure it has been done properly
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Last reviewed: 24 Jun 2008
