A2 Housing Group
A2 Housing Group
Spelthorne House
Thames Street
Staines
TW18 4TA
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Protecting vulnerable adults

We provide sheltered accommodation, care and support to some of the most vulnerable adults in our community. Protecting vulnerable adults is the foundation of our work.

We work with a number of agencies including local authorities, health and social services, the National Care Standards Commission and police to help reduce the risk of abuse occurring and to stop any abuse when it does happen


What is abuse?
"Abuse is any behaviour towards a person that causes him or her harm, endangers life or violates their rights. It can happen to men and women"

Abuse might be:

  • Physical - shaking or slapping someone
  • Sexual - any sexual act to which the person has not consented
  • Psychological - threats of harm or abandonment, humiliation, intimidation, verbal abuse
  • Financial - stealing someone's money or denying them access to their money or possessions
  • Neglect - ignoring someone's medical or care needs, withholding food
  • Discriminatory - racist or sexist abuse or harassment

Who may be an abuser?

  • A partner, child, relative, or other household member
  • A friend or neighbour
  • A volunteer worker
  • A health or social worker
  • A member of staff
  • Another vulnerable adult
  • Anyone else who has contact with vulnerable adults

Who may be abused?
Any vulnerable adult can be at risk of abuse or harm. People can be at risk of abuse in their own home, in residential and nursing homes, in day centres, at work, in hospitals, police stations and in public places.

What should residents do?
If a resident feels that they are being abused or know a person they believe is at risk, then it is important to tell someone. Staff members are all trained to assist in cases where someone feels they may have been abused. If residents can, they should speak to the scheme manager or contact an officer at the head office.

Please download our what to do if you are suffering from abuse leaflet for more information.





Last reviewed: 31 Jul 2007
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Printed from the A2 Housing Group web site on 05 September 2008