We will:

• review the rent and service charge every year and give you at least four weeks notice before we change them;
• send you four rent statements a year;
• send you a rent statement within two working days of you asking for one;
• offer you a variety of ways to pay your rent including:
• • at the post office;
  • by phone;
  • by direct debit and standing order;
  • by post;
  • on our website; or
  • by coming into our offices; and

• publicise these different payment options so you can choose the most convenient way to pay your rent;
• contact you quickly when you owe us money to tell you the amount of money you owe, what help we can give you and what will happen if you don't pay;
• agree a repayment plan to help you pay what you owe in reasonable time;
• try to make a reasonable arrangement with you to pay any money you owe us, before taking you to court;
• make sure you know what benefits you are entitled to;
• give you advice and help from the start of your tenancy to help you pay your rent and service charges on time;
• give you advice and information on who to contact to help you make the most of your benefits and help you to deal with any other debt you may have;
• tell you before we take legal action against you because you have not paid your rent or service charges;
• take action to recover the money you owe and any legal costs;
• give you a copy of our policy and procedure about recovering money you owe us, when you ask; and
• give extra advice and support to our vulnerable residents.